Complaints procedure
What to do should you have a complaint about DEV:elemental


What to do should you have a complaint about DEV:elemental

DEV:elemental’s aim is to provide first class customer service to each and every client.  If for any reason you feel that we have not met this aim and wish to raise a complaint, please follow the Complaints Procedure below

Step 1: Initial Action

In the first instance we ask that you contact the office to discuss your situation and what we may do to resolve the matter

01978 631106

Step 2: Follow-Up Action

If after Step 1 you remain unhappy with the way your complaint has been dealt with, then you should complete the form below and DEV:elemental will respond in line with the following timescales:

•  You will receive an acknowledgement within 3 working days of receipt of your complaint
•  Within 15 working days of the acknowledgement, you will receive a full response
•  If we are unable to resolve the matter within 15 working days, we will provide reasons and an estimate of when a full response will be received
•  After our final written response (viewpoint letter), DEV:elemental may deem the complaint closed and reserves the right not to enter into any further correspondence

Step 3: Complaint Form